Return Policy

Identification of the correct part required is the sole responsibility of the customer. Although every effort is made to ensure the accuracy of the information contained in this website, Gasboilersparts.com takes no responsibility for any errors.

All products fitted to any Gas Appliance should be fitted by a competent person who is a member of an organization that monitors the safe working of Gas Installers e.g. the engineer should be on the Gas Safe Register.

In case you wish to return products purchased from gasboilersparts.com please be sure that

 the following conditions are met:

  1. com have been contacted via email: support@gasboilersparts.com and agreed to issue credit or refund before goods were sent back.
  1. Products are returned within 14 days from the date of receiving.
  1. Original manufacturer’s packaging is intact.
  1. The products are not used, and they are in resellable condition.

Please note, customers are liable for any return postage and insurance costs.

This Returns Policy excludes Printed Circuit Boards (PCBs), non-catalog products, specially ordered items and specially manufactured products.

All products are returned to Gasboilersparts.com at cost to the Customer and at the Customers risk. Gasboilersparts.com accepts no responsibility for any loss of or damage.

Important: Used or Damaged products cannot be accepted as cannot be reselled. Products have to return with the original manufacturer packaging intact, otherwise the refund cannot be completed.

It is recommended that an appropriate level of insurance cover must be obtained for the delivery process.

Products to be returned to Gasboilersparts.com should be adequately packed with no postage labels attached to manufactures packaging.

The package has to be clearly labelled with return address:

TERMOGO SRL

VIA MASSA AVENZA 22C

54100, MASSA

ITALIA

Is it mandatory to put the return module (completely filled) inside the package in order to track your request and be as fast as we can with the refund. The return module can be downloaded at this link: RETURN MODULE